Complaning and Giving Instruction

COMPLAINING 

A complaint is complaints are expressions of "displeasure or annoyance" in response to an action that  is seen by the speaker as unfavorable.

Making a complaint

• I do wish you could….
• Excuse me, I’m afraid…
• I wish you wouldn’t mind…
• Would you mind (doing)….?
• Well, it is good for you to….
• (Honestly!) I’m fed up with …
• I wonder if you could help me…..
• I’m sorry to have to say this, but….
• (Well,) this is the most unsatisfactory.
• Wouldn’t it be a good idea to/ not to….
• I’ve got a bit of a problem here, you see……
• Excuse me, there appears to be something wrong…
• Excuse me, there seems to be something wrong with…

Responding a complaint
Positive response to complaints:

• Oh, I’m sorry about that.
• I can’t tell you how sorry I am
• I wish it never happened
• Oh dear, I’m really sorry
• I’m so sorry, I didn’t realize
• I just don’t know what to say
• I'm so sorry, but this will never occur / happen again.
• I'm sorry, we promise never to do the same mistake again.
• I'm really sorry; we'll do our utmost/best not to do the same mistake again.

Negative response to complaints:

• Sorry there is nothing we can do about it.
• I'm afraid, there isn't much we can do about it.
• We are sorry but the food is just alright.

GIVING INSTRUCTION

Giving instruction is an expression for give or ask somebody to do something that we want.

• The tense used in giving instruction is simple present.
• Giving instruction is releveance with procedure text.

Command       
•    Verb (+ O).
      Example : Watch out, come here, etc.
•    Please + V (+ O).
      Example : Please clean your room.
•    V (+ O) + Please.
      Example : Wash this towel, please.

Prohibition
•    Don’t + V (+ O).
      Example : Don’t close it!
•    Don’t + V (+ O) + Please.
      Example : Don’t be noise,please.

Would you mind not + V-ing (+ O).
Example : Would you mind not reading my book.

Kinds of giving instruction:

• Verb 1, example : Wash your hand.

• Be + adjective, example : Be your self.

• Don’t + V-infinitive, example : Don’t armb!

• No + V-ing, example : No smooking!